How Can We Help? Get Support for Your eSIM Journey

Installing your RoamOn eSIM is simple:

1. Make sure your device is connected to Wi-Fi
2. Go to Settings > Cellular/Mobile > Add Cellular Plan
3. Scan the QR code we sent you or enter the activation code manually
4. Follow the on-screen instructions to complete setup
5. Select your eSIM as the data source when traveling

eSIM is supported on most modern devices:

iPhone: iPhone XS, XR, 11, 12, 13, 14, 15 and newer

Samsung: Galaxy S20, S21, S22, S23, Note 20 and newer

Google: Pixel 3, 4, 5, 6, 7, 8 and newer

Other brands: Most flagship devices from 2019 onwards

To check compatibility, go to Settings > About > Digital SIM. If you see this option, your device supports eSIM.

You can monitor your data usage in several ways:

• Check your device's cellular/mobile data settings
• Use our RoamOn app (coming soon) for real-time tracking
• Receive SMS notifications at 80% and 100% usage
• Contact support for usage information

Try these troubleshooting steps:

1. Ensure you're in a covered area (check our coverage map)
2. Turn airplane mode on for 30 seconds, then off
3. Manually select a network: Settings > Cellular > Network Selection
4. Reset network settings: Settings > General > Reset > Reset Network Settings
5. Contact support if issues persist

We offer refunds under specific conditions:

• Full refund if eSIM hasn't been installed/activated
• Partial refund for unused data (case-by-case basis)
• Full refund if network coverage is unavailable in your destination
• No refund after the validity period expires

Contact our support team within 30 days of purchase to request a refund.

When your data allowance is exhausted:

• Your internet connection will stop working
• You'll receive a notification about data depletion
• You can purchase additional data from our website
• Top-ups are typically activated within 15 minutes

RoamOn eSIMs are data-only plans:

• No traditional voice calls or SMS
• Use WhatsApp, Telegram, or other apps for messaging
• Make calls using Skype, WhatsApp, FaceTime, etc.
• Keep your primary SIM active for emergency calls

Yes, most devices support multiple eSIM installations:

• iPhone: Up to 8 eSIMs stored, 1 active at a time (plus physical SIM)
• Android: Varies by model, typically 2-5 eSIMs
• Switch between eSIMs in cellular/mobile settings
• Only one eSIM can be active for data at a time

If QR code scanning fails, try these solutions:

1. Clean your camera lens and ensure good lighting
2. Use the manual installation method instead
3. Go to Settings > Cellular > Add Cellular Plan > Enter Details Manually
4. Enter the SM-DP+ address and activation code from your email
5. Contact support if you can't find the manual activation details